Terms and Conditions for Gardeners Westcombe Park
These Terms and Conditions set out the basis on which Gardener Westcombe Park, gardeners in Westcombe Park, and related gardening services are provided to residential and commercial customers. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are designed to provide clear expectations about the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to our services.
For the purposes of these terms, “we”, “us”, and “our” refer to the gardening service provider, and “customer” refers to the person, business, landlord, tenant, or authorised representative requesting the service. These terms apply to routine maintenance, one-off visits, seasonal work, planting, hedge care, lawn care, clearance, and other related garden services unless a separate written agreement states otherwise.
We aim to deliver a professional and reliable Westcombe Park gardener service, but we may need to adapt arrangements where weather, access, plant conditions, or safety concerns affect the work. Any special requests must be agreed in writing or clearly noted in the booking so that both sides understand the scope of service before the appointment begins.
By booking a service, the customer makes an enquiry and may receive an estimate, quotation, or fixed-price proposal depending on the type of work. A booking is not confirmed until we have accepted it. We may ask for photographs, site details, measurements, or access information before confirming availability or pricing. If information provided by the customer is incomplete or inaccurate, the final price or scope of work may need to be revised.
Bookings can be made for one-off jobs or ongoing garden maintenance. When a quote is provided, it is based on the information supplied at the time and any assumptions stated within the quote. If the condition of the garden, amount of waste, time required, or level of complexity differs materially from what was described, we may amend the price or reschedule the work. Any changes will be discussed with the customer before proceeding where reasonably possible.
Customers must ensure that the property is accessible on the agreed date and time. This includes providing safe entry to the garden, clearing any obstacles that would prevent work from being completed, and informing us of pets, children, fragile surfaces, hidden hazards, or security arrangements. If access is not available, we may treat the appointment as a late cancellation or wasted visit.
When a booking is accepted, the customer agrees to allow us to carry out the services described in the quotation, estimate, or work order. We will use reasonable skill and care in delivering the service and may decide the best working method where a practical decision is required. Unless otherwise agreed, materials, specialist equipment, and disposal charges are separate from labour charges.
Our prices may be provided as hourly rates, fixed fees, or task-based charges. Any pricing model will be confirmed before work begins. Additional work requested on-site may incur further charges and will only be carried out if it is reasonably safe and the customer agrees to the adjustment. If no one is present, written authority or prior agreement may be required before extra work is undertaken.
The customer remains responsible for checking that the requested services match their expectations. While we can provide professional judgement, we do not guarantee any particular horticultural outcome because plant health, weather, soil condition, and seasonal variations are outside our control. This is especially relevant for pruning, planting, lawn recovery, and treatment work where results may vary over time.
Payment terms will be confirmed at the time of booking or in the quotation. Unless agreed otherwise, invoices are payable within the period stated on the invoice. For domestic customers, payment may be requested on completion of the work, while ongoing contracts may be billed weekly, monthly, or at another agreed interval. We may ask for part payment, a deposit, or advance payment for larger or specially ordered jobs.
Accepted payment methods may include bank transfer and other agreed methods, but cash or cheque payment is only accepted if expressly arranged in advance. Failure to pay on time may result in suspension of services, recovery action, or additional administrative charges to the extent permitted by law. Any dispute about an invoice must be raised promptly and in good faith, with clear reasons and relevant supporting information.
All prices are stated in pounds sterling unless otherwise specified. If VAT is applicable, it will be added at the relevant rate and shown separately where required. Quotations may remain valid for a limited period, and prices may change if work is delayed, the scope changes, or market conditions affect material or disposal costs. An accepted quotation does not include unspecified extras.
Customers may cancel or rearrange an appointment by giving reasonable notice. Where a booking is cancelled too close to the appointment time, we may charge a cancellation fee or recover reasonable costs already incurred, particularly if staff, equipment, or materials have been allocated to the job. The exact charge may depend on the scale of the booking and the amount of notice provided.
If we need to cancel or reschedule, we will aim to provide as much notice as possible and offer an alternative date where feasible. We are not responsible for delay or non-performance caused by circumstances beyond our reasonable control, including severe weather, illness, transport disruption, accidents, flooding, utility failures, or restrictions imposed by law. In such cases, we may rearrange the appointment without liability for consequential loss.
Where work is postponed because conditions are unsafe or unsuitable, such as during high winds, heavy rain, frost, or waterlogged ground, we may decide to delay until conditions improve. The customer acknowledges that garden maintenance in Westcombe Park sometimes depends on weather-sensitive timing and that a short delay may be necessary to protect property, equipment, plants, and staff safety.
We will take reasonable care when carrying out all services, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing defects, hidden structural issues, faulty installations, unstable paving, buried services, poor drainage, or damage caused by items already in a compromised condition. If a customer asks us to proceed despite a known risk, that decision may be recorded and liability may be reduced accordingly.
We are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, or loss arising from delayed completion, except where liability cannot be excluded by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Customers should ensure valuable or fragile items are removed or clearly identified before work starts.
Our team may move light garden items, pots, tools, and outdoor furniture where this is necessary to carry out the service, but we do not accept responsibility for items left in work areas unless damage is caused by our negligence. We may refuse to handle dangerous, heavy, or unstable objects. The customer must also ensure that any alarm systems, underground cables, irrigation systems, or concealed utilities are disclosed in advance where known.
Waste removal and disposal will be handled in accordance with applicable UK waste rules. Green waste, soil, branches, grass cuttings, leaves, and similar material may be removed from site if this has been included in the service or agreed separately. We may use licensed waste carriers or approved disposal facilities where required. The customer may be charged separately for waste handling, tipping fees, or additional loading time.
The customer agrees to provide accurate information about any waste that may require special handling, including treated timber, contaminated soil, sharp materials, fly-tipped waste, chemicals, or other potentially hazardous items. We do not accept responsibility for waste that was not generated by our work unless specifically agreed in writing. If we suspect hazardous or regulated waste, we may suspend the job until proper arrangements are made.
All waste remains the property of the customer until collected or lawfully transferred, unless otherwise stated. We may leave waste in a designated area pending collection or may remove it immediately depending on the agreed service. If the customer requests us to retain waste on site, they must ensure it is stored safely and lawfully. We do not undertake to dispose of restricted waste without prior confirmation and may decline any material that we are not permitted to transport.
The customer is responsible for ensuring that the garden and surrounding property are suitable for the requested work. This includes obtaining any necessary permissions from landlords, managing agents, neighbours, or freeholders where relevant. If the service involves access through shared areas, the customer must secure any required permissions in advance. We are not liable if work cannot be completed because such permission was not obtained.
We may take photographs before, during, or after the work for internal records, quality control, and proof of completion. These images will be used only for legitimate business purposes unless otherwise agreed. We may also record notes about the condition of the site, completed tasks, and any issues identified during the visit. Such records may help resolve questions about scope, damage, or completion.
Any advice provided about planting, lawn care, pruning, or ongoing maintenance is offered in good faith based on the information available at the time. It is not a guarantee of results and should not replace specialist advice where pests, disease, trees, protected species, or structural matters are involved. Where professional or statutory permissions are required, the customer is responsible for obtaining them before work proceeds.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in force. No failure or delay by us in enforcing a right shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing or expressly confirmed by us.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This legal framework applies regardless of where the customer is based, provided the contract is formed under English law.
By proceeding with a booking for gardeners Westcombe Park services, the customer confirms that they have read, understood, and accepted these terms. They also confirm that they are authorised to approve the work, accept the quoted price, and permit access where necessary. These terms are intended to create a fair and transparent arrangement for both sides, supporting reliable service delivery with clear responsibilities.